Shipping policy

At WEST, every order is packaged with precision and sent out with care. Below is everything you need to know about how your pieces travel from us to you.

Processing Time

All orders are processed within 1–3 business days.
During collection drops or high-volume periods, processing may take slightly longer—your patience is part of the experience.

Shipping Methods

At checkout, you’ll be able to select from several shipping options. Delivery time and cost will vary based on the method chosen and your location.

Once your order ships, you’ll receive a confirmation email with tracking information.

Shipping Accuracy

Please ensure your shipping address is entered correctly. WEST is not responsible for lost or delayed packages due to incorrect addresses.

Lost or Stolen Packages

Once a package is marked as delivered by the carrier, we are not responsible for lost, stolen, or missing packages. For these cases, please contact the carrier directly to open a claim.

Pre-Orders & Limited Drops

Items marked as pre-order or limited release will ship according to the timeline listed on the product page. Orders containing both in-stock and pre-order items may ship separately.

International Shipping

We offer international shipping to select regions. Duties, taxes, and import fees are the responsibility of the customer.

Shipping for Returns

Customers are responsible for return shipping costs unless the item arrives damaged or defective.